Customer Service Configuration Modeling
In an era where Customer Relationship Management is a key priority,
clients want to know whether they are providing the right types
and levels of service support for their customers. A sustainable
competitive advantage can often be acquired by customizing service
support for each customer.
To build customer service configuration models, National Analysts
uses a survey to define customer service requirements and measure
customer trade-offs around various levels of service pegged to their
requirements. A model can then be used to define the configurations
of service support that will maximize return on investment for a
client’s market as a whole as well as groups or individual
customers. A user-friendly simulator permits decision makers to
test and select appropriate configurations.
Product
Configuration Modeling 
Offer
Configuration Modeling
Customer
Service Configuration Modeling
Assignment Modeling
Optimization
Modeling
For more information on National Analysts, feel free to e-mail
us today or call (215) 496-6800.
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